We are hiring!

We are hiring!

We are hiring!


Job Title: Theatre Manager

Reports to: The Chairman and Board of Trustees

Location: Ilkley Playhouse, Weston Road, Ilkley

Start Date: End of May/Beginning of June 2017

Hours: Full time, flexible, evening and some weekends

Salary: £25,000 with performance related bonus to be arranged

Closing Date: Tuesday 25th April 2017

Apply: Application only, CV and covering note see below for details

Interview Date: First interviews to be held on 5th and 8th May


Job Overview and Application

Ilkley Playhouse is looking for an enthusiastic and highly motivated individual, with experience of working in the arts, to lead the operational day-to-day management and output of the theatre. The successful candidate will be instrumental in ensuring the financial growth and security of our theatre as an arts venue, understanding the needs of a small charity with a major input from volunteer members. The role requires someone with strong leadership and drive to:-

  • oversee a dynamic programme of high-quality events across theatre (main plays and fringe), film, music, comedy, liaising with external visiting companies and festival teams using the theatre space
  • balance the theatre business, managing, recruiting and training staff alongside working closely with in-house production teams (Ilkley Players Ltd), ensuring excellent productive partnerships and profitable outcomes for all
  • develop a dynamic vision for the theatre as an arts hub for the local community with a fresh innovative approach
  • help to develop the theatre into a friendly welcoming arts hub for the local community valued by diverse audiences and artists

  • A passion for theatre and the performing arts and a hands-on approach are required to ensure the theatre works successfully on an artistic, commercial and practical level.

    Interested candidates must sent their CV and a covering letter outlining:-

    1. Current skills and experience

    2. The reason for applying

    3. Contact details of two referees (please note we will only contact referees once candidate has been appointed)


    Please send your application to sarah@clockworkhr.co.uk. If you would like an informal discussion about the role, please contact Niccola Swan (Trustee) on mobile 07929509229

    or Marcia Nattress (Trustee) on mobile 07956573614.


    First interviews for short listed candidates will take place on 5th and 8th May. Successful candidates from the first interview will have a second interview shortly afterwards – dates to be confirmed.


    The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.


    Key Working Relationships

    Reporting to and liaising closely with the Board of Trustees and the Executive Theatre Committee (ETC), the theatre manager will oversee the functions of the day-to-day running of the Playhouse from marketing and managing performers and audiences to handling health and safety, finance and insurance matters. The manager will provide leadership and line-management to the staff team (bar and hospitality, box office, marketing and membership, community and education co-ordinator (CEC), facilities and technical and (through the CEC job holder the very wide range of volunteer roles which include backstage, technical, front-of-house and administration duties.


    Key responsibilities

  • plan and implement a strategy for managing the operations and business development of the theatre within budgets and timescales as set by the Board of Trustees
  • attend and make positive contributions to Trustee Board meetings and project meetings, usually held outside normal working hours
  • develop, sustain and review business performance against key performance indicators and budget targets, and implement initiatives to increase performance in conjunction with Treasurer and Finance Committee
  • seek out and be successful in gaining funding opportunities
  • oversee the day-to-day management of Ilkley Playhouse, responsible for recruiting, line- managing, training and motivating all paid staff, volunteers (front of house, backstage, technical, hospitality) and balancing this with the needs of in-house production teams from the Ilkley Players
  • represent the Playhouse at external functions and seek out networking opportunities to raise Ilkley Playhouse profile
  • oversee, promote and support the hire and use of theatre space leading to extra generation of income and further enhancing community and education links
  • take overall responsibility for all operational building management including health and safety and environmental issues and building maintenance and development
  • ensure the theatre meets the requirements of licensing laws and hold the position of premises licence holder

  • In conjunction with the staff team and volunteers

  • plan and organise the calendar of events and logistics across theatre, film, music and comedy, and other one-off events; working with in-house performance teams and other personnel within the Playhouse; liaising closely with visiting touring groups, arts festivals etc
  • ensure high standards of customer service and produce an audience engagement plan that demonstrates how we can reach as wide and diverse an audience as possible
  • nurture and build on existing relationships with our members while helping to develop a new ‘Friends of Ilkley Playhouse’ scheme with fresh incentives and loyalty benefits to attract new members
  • oversee and support volunteer, placement and intern recruitment, retention and training
  • create and implement a co-ordinated marketing and communication strategy working closely with a range of media contacts and social media channels in order to promote the Playhouse’s reputation more widely and increase its influence
  • plan for and ensure compliance with legislation for accessibility, health, safety issues and environmental issues and building and maintenance regulations
  • oversee and manage day-to- day cash and finance systems and ensure timely and accurate financial reporting to the Trustees
  • undertake any other duties commensurate with the status of the post, as deemed necessary by the Board of Trustees

  • Essential criteria

  • previous experience of working in this type of role or similar arts venue dealing with audiences on a regular basis – demonstrating commitment to the theatre
  • proven excellent staff management and leadership experience for line-managing and motivating staff and volunteers
  • excellent organisational skills and strong administration skills for planning workload and meeting deadlines
  • able to work flexible hours in response to day-to- day needs
  • proven ability to work within a team and create an open and supportive team climate;
  • demonstrable commitment to delivering a first class customer experience;
  • confident and effective communicator with excellent networking skills and contacts;
  • energetic, enthusiastic, self-motivating, highly organised and efficient
  • able to work calmly and effectively in stressful situations
  • able to make quick decisions when require
  • resilience – able to be clear, consistent and firm in dealing with staff, volunteers and customers at all times
  • good critical thinking skills – understanding and responding effectively to the Board of Trustees
  • entrepreneurial skills, with evidence of seeking out and implementing new opportunities;
  • computer literate, with good IT skills across basic Microsoft Office packages
  • solid financial skills, particularly concerning wages and stock control
  • Safeguarding children, young people and vulnerable adults; DBS clearance is required

  • Desirable criteria

  • qualified personal premises licence holder
  • previous experience in ensuring organisational compliance with legislation relating to health and safety and environmental health
  • knowledge of Equal Opportunities needs and experience of accessible performances

  • (NB Training will be provided)


    Terms and conditions

  • Permanent, subject to successful completion of a six-month probationary period
  • 37.5 hours per week including evenings and some weekends
  • Holidays: 5.6 weeks per annum including statutory holidays

  • Appendices

    i. Ilkley Playhouse – Background


    Ilkley Playhouse delivers a year-round programme of plays in its own theatre premises situated in Ilkley, West Yorkshire. The theatre comprises two stages, main-stage plays in the Wharfeside Theatre (145 seat capacity) and studio and fringe plays in the Wildman studio (80 seat capacity), organised and performed by volunteer members of the theatre company, along with occasional visiting theatre productions. We have a licensed bar, function and meeting rooms, rehearsal space, dressing rooms and areas dedicated to wardrobe, properties and set construction. In the past few years, The Playhouse output has grown beyond amateur drama to include musical and comedy events, evening talks with visiting speakers and regular film screenings (Fleapit, Ilkley Film Society). It is a well-known and popular venue for the prestigious Ilkley Literature Festival and Ilkley Film Festival. The Playhouse also provides youth acting classes (Green Room) on a weekly basis with regular youth productions.

    The Ilkley Players were established in 1928 and is now a large amateur theatre company in West Yorkshire. Ilkley Players Limited, the company, is an incorporated charity with a membership of around 500, run by a volunteer Board of Trustees and Executive Committee; they undertake the financial and legal management of the theatre, the artistic planning, direction and production of the yearly programme, front of house and backstage operations, costumes and wardrobe. We produce up to 15 theatrical events across the main stage and studio each year. The company employs a small team of paid part-time staff for crucial day-to day office support and management, including administration, correspondence, customer queries, membership administration and support, facilities and technical management, theatre events and productions coordination, volunteer coordination and training, ticketing and box office management, website and IT systems management, accounting and book-keeping, some marketing, publicity, social media support and general upkeep and safety of the fabric of the building (cleaning and caretaking).


    ii. Board of Trustees’ vision


  • to nurture our relationship with current members
  • to develop a larger and more diverse audience through an exciting programme of events
  • to communicate and engage regularly with our audiences through email, social media, and more directly in the community
  • to ensure the highest standards of customer service
  • to have a dynamic community outreach, education and learning provision involving diverse community groups and individuals
  • to develop community and artistic partnerships in order to enrich the overall artistic activity within and around the theatre
  • to consider options and opportunities for growing the capacity of the theatre - building design and funding options
  • to secure financial stability and longer-term sustainability
  • to support, train and nurture a team of volunteers and staff with the appropriate skills, knowledge and experience


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