Box Office

Box Office



      Box Office Opening times*:

      Daytime opening hours

      Monday to Friday 12 noon – 3pm.


      Evening opening hours:


      Wharfeside performance nights 5pm – 8pm;


      Wildman performance nights,  6pm – 8pm.


      The Box Office is also open on the first

      Saturday of a Wharfeside production from

      11am – 3pm.  


*November 2020:

     

Our Box Office is currently closed to the public and we have a skeleton staff working reduced hours.


For any queries please email us on info@ilkleyplayhouse.co.uk or leave a message on 01943 609539 and someone will contact you as soon as possible.



BOX OFFICE POLICY: Covid-19 update November 2020.  

Tickets must be purchased in advance of the performance, preferably online.

Please contact us at info@ilkleyplayhouse.co.uk with a daytime contact telephone number or leave a message on 01943 609539 if you are unable to do this. Our staff are currently working reduced hours but we will get back to you as soon as we  possibly can.


A name and telephone number of one member of the party will be required at the time of booking for the purposes of  NHS Test and Trace.  A QR code will also be displayed at the venue for checking in.


A confirmation email, (either displayed on a phone or printed out), will be required as proof of entry to an event. Tickets will not currently be available to collect from the Box Office and can only be purchased in advance.


In line with the most recent Government restrictions, face coverings must be worn for indoor events - they can be removed whilst having a drink - and are recommended for outdoor ones.


A group booking must only consist of members of the same household or support bubble and be up to a maximum of six people. The auditorium capacity will be reduced to ensure socially distanced seating.


If an event can no longer proceed due to the latest Government Covid-19 restrictions, Patrons will be offered a full refund.


If a Patron or members of their household group are unable to attend an event because they are required to self-isolate, they will be offered a Credit Note to redeem against a future performance.


Access: we presently only have performances for sale in the Wildman Studio, except for A Yorkshire Nativity which will be held outdoors. The Wildman is street level but please contact the Box Office at info@ilkleyplayhouse.co.uk if  you have any special requirements or need to book a wheelchair space


Please do not attend an event if you are feeling at all unwell - contact the Box Office so we can arrange an exchange or credit note for you instead.  



Please note: Box Office hours are subject to change and may vary at short notice.  We recommend telephoning in advance before making a trip in person.


Telephone

01943 609539


Email enquiries info@ilkleyplayhouse.co.uk



Box Office Policy 2020


You can select your own seats (allocated for Wharfeside; unallocated for Wildman) and pay securely.  Your tickets will be held for collection.  All online bookings are non-refundable; however, tickets for Ilkley Playhouse productions can be exchanged for an alternative night during the production.  No booking fees apply.



CONCESSIONS

The concession prices apply to those who are aged 18 or under, 60 and over or students in full-time education. We also offer one free ticket to the companion of a disabled person who is not able to attend the theatre unaccompanied.


Please note: all concessions, discounts and exchange information listed here refers to Ilkley Playhouse productions only.  Terms and conditions for visiting companies may differ.

 

GROUP BOOKINGS

One free ticket for every 10 tickets booked. Please note, any discounts must be applied at the time of sale and cannot be given retrospectively.  Please call the box office to arrange any group bookings.

 

TICKET EXCHANGE

All tickets are non-refundable.  However, tickets for Ilkley Playhouse productions can be exchanged for an alternative night of the production (subject to availability).

 

 COLLECTING PRE-PAID TICKETS

Tickets already paid for can be collected in advance during Box Office opening hours or on the door in person from an hour before the performance starts. Please call ahead if you plan to collect tickets during the daytime opening hours.


LATECOMERS

Please note, latecomers will not be admitted until the interval.  If customers arrive after the interval, or there is no interval, latecomers will not be admitted.


IN THE EVENT OF AN EVACUATION

Where a performance is abandoned due to an evacuation, an exchange will be offered in the first instance but only if requested by a customer.   A refund will only be offered if the customer is unable to make another performance or if it is sold out.  Please note that there will be no refunds if a customer chooses to go home but the performance continues.



Café and Bar

Our intimate bar and coffee lounge are the perfect spots for pre- and post-theatre drinks, and to catch up with friends.  Both are open from 7pm. The café is open from 2pm for matinees.  It is also available for hire.



Please note that traffic in the centre of Ilkley can be very busy during weekends. Please allow plenty of time for your journey if travelling by car.