Privacy Policy

Privacy Policy

Privacy Policy (updated February 2019)

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our customers and in turn to provide you with relevant and timely information about the work that we do. As a charity, it also helps us to engage with potential donors and supporters.

The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

       What information we may collect about you

       How we may use that information

       In what situations we may disclose your details to third parties

       Our use of cookies to improve your use of our website

       Information about how we keep your personal information secure, how we maintain it and your rights to be able to access it

Personal information

Personal information is stored for the following individuals:



       Green Room members

       People purchasing tickets

This information is used to keep in contact and to process ticket purchases.  From time to time this personal information may be used by Ilkley Playhouse Limited for internal marketing purposes.

In cases where you have expressed an interest in volunteering, we will contact you with the name of the volunteer coordinator in the appropriate area/areas allowing you to make contact as necessary.


Cookies are used on our website to remember your preferences and enhance your online experience.

We use cookies to keep track of your basket as well as to identify how the website is being used and what improvements we can make.

You can manage the cookies stored on your computer or turn them off completely through your browser settings.

Third parties

There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

       To our own service providers who process data on our behalf and on our instructions (for example, our ticketing system software provider). In these cases, we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

       Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).


Your debit and credit card information

If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).  You can find more information about this standard here.

Storing and securing your personal information

The information we hold is stored on our Oscar Box office system.  This is held in a UK-based data centre.

Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected.

You also have the right to object to our processing of your personal information. Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

In certain circumstances, where we have no lawful basis for retaining your personal information, you may ask us to erase your data. Similarly, where specific circumstances apply, you may ask us to restrict our uses of your personal information.

Please make any requests to exercise your privacy rights in writing using the contact details at the end of this policy. We are required to verify your identity in order to process your request and may ask you to provide valid identification documents to allow us to do so.

We will not make any charge for responding to a request from you to exercise your privacy rights, and we will respond to your request in accordance with our obligations under data protection law.

Personal information processes

Please contact, in the following cases:

       If you would like to revise this personal information or feel that the information is incorrect

       If you wish to request a copy of the personal information that we hold in relation to you

       If at any time you wish us to remove your personal information from our records

We take every precaution to protect your personal data.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy policy, at

Ilkley Players Limited is a Charitable Company Limited by guarantee (Company number 4170290).  We are registered with the Charities Commission (1096090).